Shipping Information:
Attention residents of Alaska & Hawaii
For the standard “ground” delivery fee, we ship by U.S. mail. This shipment can take up to 2 weeks.
You may choose either Federal Express overnight or 2nd-day delivery services. Add one day to the expedited delivery time frame.
The shipping cost will include the standard delivery fee plus $19.00 for the 2nd-day service. For next day service, the standard delivery fee plus $23.00 applies.
How to check or track an order?
You can check your order and shipping status by logging into the site and checking your order history
Or
Please contact us between the hours of 8am to 5pm Eastern Time. We are always happy to check your shipment status and track any packages out for delivery.
What are your shipping costs?
Standard Delivery (Continental U.S. only)
Up to $44.99 $6.95
$45.00 to 64.99 $10.95
$65.00 to $99.99 $13.95
$100.00 to $124.99 $15.95
$125.00 to $174.99 $17.95
$175.00 and over $19.95
International Orders
For shipments outside the continental USA, please phone our Customer Service Center. Customers are responsible for international duties, taxes and refused shipping charges.
What are shipping methods available?
We send our packages via the U.S. Postal Service or Federal Express.
When to expect an expedited shipment to arrive?
We offer two expedited options, FedEx Next Day service and FedEx Second Day service.
FedEx Next Day delivers the following business day (Monday – Friday) after shipment. FedEx 2 day delivers two business days (Monday – Friday) after shipment.
Orders typically ship the same day if we receive them by 3:00 pm Eastern time. Shipment occurs the following business day (Monday – Friday) if orders are received after 3:00 pm Eastern time.
Saturday delivery is available with certain restrictions.
International Orders:
What are my international shipping options?
We offer U.S. Air Mail or Federal Express for our international shipping services. Furniture items will be sent through a shipping carrier and will require us to contact you back with the charges after you have placed your order.
During step 2 of the check-out process, you will have the option of selecting the shipping option. There will also be a link to the shipping chart listing shipping costs that do not require a quote.
APO & FPO addresses must use the U.S. Mail option, as FedEx cannot deliver to a PO Box address.
What are your international delivery time frames?
FedEx International delivery
The time frame for delivery will be approximately 7 days for shipments to Canada, Puerto Rico, Virgin Islands, Guam & U.S. Territories.
For all other countries, the FedEx delivery timeframe will be approximately 2 weeks.
Delays in customs may affect these time frames. Oversized packages cannot be sent using this service.
U.S. Mail
The timeframe for delivery could vary between 2 to 8 weeks. Customs inspections are the main cause of delay but cannot be controlled by Sundance Catalog Company.
What will the international shipping charges be?
Canada
FedEx International
- Packages 5 pounds or less – Standard delivery rates (listed below) plus $19.00.
- Packages over 5 pounds – add $1.00 USD for each additional pound to the rates for packages under 5 pounds.
- Packages over 15 pounds – These shipments require a shipping quote. We will contact you after your order has been placed to advise you of the shipping costs.
U.S. Mail
- Packages 5 pounds or less – Standard delivery rates apply and are listed below.
- Packages over 5 pounds – Standard delivery rates apply plus $1.00 USD for each additional pound over 5. For example, an order for $100.00 weighing 10 pounds would incur shipping costs of $18.95 USD.
- Packages over 15 pounds – These shipments require a shipping quote. We will contact you after your order has been placed to advise you of the shipping costs.
Puerto Rico, Guam, US Virgin Islands & U.S. Territories
FedEx International
- Packages 5 pounds or less – Standard delivery rates (listed below) plus $19.00
- Packages over 5 pounds and under 15 pounds – add $1.00 USD for each additional pound to the rates for packages under 5 pounds. For example, shipping charges for a $100.00 order weighing 10 pounds will cost $37.95 USD.
- Packages over 15 pounds – These shipments require a shipping quote. We will contact you after your order has been placed to advise you of the shipping costs.
Follow Us
