FAQ

Product Information:

How to find sizing information?

Here is a helpful chart for selecting the right sizes for clothing. This apparel fit chart is for your convenience.

Women Sizing

Men’s Sizing

For additional information on fabrics, fit and information on specific item qualities, contact Customer Service between the hours of 8am to 5pm Eastern Time.

How to know about a certain item size is running?

Unless noted otherwise, clothing items are traditionally standard sizes. Please feel free to contact our Customer Service department if you have questions or sizing concerns.

How to know if an item is in stock?

If an item is on back order there will be a notation saying, “Backordered” and an approximate date when we expect our next shipment. It generally takes an additional 7-10 days for you to receive the merchandise once we receive it in our distribution center.

Website Information:

Is our site secure?

Trade Life™ uses SSL (Secure Socket Layering) 128-bit encryption to protect your information as it travels over the Internet. We also hold a secure key, or digital certificate, through Digital Signature Trust. This key ensures that we are who we say we are and that any data exchanged online is protected from theft and tampering. Consumer protection laws protect you against any unauthorized use of your credit card. Federal law dictates that your legal liability is limited to $50 if your credit card number is used without your permission. If you suspect any illegal use of your card, call your issuing bank immediately to make sure your rights are protected.

Payment Information:

Using a gift card or coupon as payment.

During your check out, you may enter your gift card or coupon number for easy payment. The dollar amount is already stored in our files and will be automatically calculated.

Which credit cards do you accept?

We accept MasterCard, Visa, American Express and Discover cards.

When am I charged a shipping surcharge?

Shipping surcharges are an additional fee added to items that are heavy and/or oversized. The carrier will charge additional money for items that are large and assessing this surcharge instead of getting individual shipping quotes makes the order entry process quicker. Your original shipping and handling charges are taken into consideration when setting this fee so that you only pay the correct amount of shipping costs.

Miscellaneous:

How do I find manufacturer information?

We are unable to provide manufacturer or vendor information on any item featured on our website. If you have questions about your purchases, please contact our Customer Service department between the hours of 8am to 5pm Eastern Time.

What is a backorder?

A backorder is an order placed for an item that is not currently in stock. If we are able to re-order additional merchandise from our source, we will accept your order pending the arrival of new stock. This order is then noted as a “backorder”. Backorder times vary but are normally just a matter of weeks. Because we do a full quality inspection on our products, it takes up to 48 hours for merchandise to ship once it is received in our distribution center.

Returns and Exchanges:

Are you billed for shipping on an exchange order?

If you have exchanged for the same item/same item number, but want a different size or color, we do not charge shipping, as a courtesy. If you exchange for a different item number, shipping charges are assessed.

Using the SmartLabel® return system

You may use whatever carrier is most convenient for you. To protect your interests, we suggest that an insured carrier is used, and tracking is obtained on the package.

SmartLabel® is a partnership between Trade Life™ and Newgistics, which may save you money on return costs. The cost of returning a package with SmartLabel® is predetermined based on the size of the package and costs between $7.95 and $12.95. The amount is deducted from the amount refunded to you, reducing your out-of-pocket expenses.

Address for returns when not using the SmartLabel® system:

Trade Life™ Returns Department
886 N. State Rd. 135, Ste A Greenwood, IN 46142

How to return a gift.

Please follow the return information listed below and note on your order paperwork that the item was a gift. You may exchange for other items on our website or we will mail you a gift card, whichever you prefer.

Package the items securely and include the packing slip received with your order if you have it. Also, indicate the reason for the return and your current address and phone number. This will ensure an accurate refund.

For your convenience, a prepaid postage address label is provided on the original packing slip for most orders. Simply seal the package for shipment, affix the SmartLabel® and send your package off with the U.S. Postal Service.

Returns are processed in the order received and may take 2 to 10 days to be refunded once we receive them.

How do to return an item.

Complete the return form from the back of your invoice/packing slip. This will help us process your request quickly and correctly.

Package the items securely and include the packing slip received with your order. Seal the package properly for shipment.

You will find our SmartLabel® attached to the original invoice. Affix this to your package and take it to any U.S. Mail Drop; your local post office, your home or work mailbox or your local mail carrier. If you no longer have the SmartLabel®, invoice or packing slip please contact our customer service representative to make arrangements.

Returns are processed in the order received and may take 2 to 10 days to be refunded once we receive them. Refunds are processed back to the original method of payment. Credit card refunds will be reflected on your credit card billing statement within one billing cycle.

How long do you have to return an item?

You may return an item at any time for an exchange or a refund within 30 days of original purchase.

How long does it take to get a credit?

Our Returns department processes return in the order they are received. Return processing may take several days from the time we receive your package in order for them to be fully opened, inspected and processed. From the time our Returns department processes your package, we commit to submitting your refund to your bank within 24 hours. Your refund should appear on one credit card billing cycle.

What is our return policy?

If at any time and for any reason, you do not feel that your purchase has lived up to your expectations simply return it for an exchange or a refund within 30 days of the original purchase for an exchange or refund.

Please indicate your reason for returning the item(s) on the packing slip you received with your purchase. Package the item(s) and the packing slip securely and affix our postage-paid SmartLabel® from the packing slip to the package. Drop your package in the U.S Mail at home, at work or at your local post office. The purchase price of the merchandise will be credited back to your original method of payment. We will also deduct a return postage fee of $7.95. For large items, we will deduct a return postage fee of $12.95.

If you live outside of the USA, have an APO/FPO address or would prefer to pay your own return shipping, send the package to Trade Life™, 886 N. State Rd. 135, Ste A, Greenwood, IN 46142. Please do not send returns to the SmartLabel® address when using an alternative carrier. It’s recommended you use a form of traceable delivery and ensure your package for your protection. Please do not send the package C.O.D., because we do not accept returns shipped C.O.D. Credit card refunds will be reflected on your billing statement within 1 billing cycle.